Webex Statistics and Facts (2025)

Table of Contents

Introduction
Editor’s Choice
Webex Top Competitors Market Share
Webex Calling Statistics
Webex Calling Vs. PBX Vendors
Webex Calling: The Future Of Cloud Communication
Webex Customers By Product & Services
Webex Custmors By Geography
Webex Calling By Tata Communications
Conclusion

Introduction

Webex Statistics: Cisco Webex is now a leading platform for video conferencing and collaboration tools. Its importance has only increased since organizations worldwide turned to hybrid working models. The article examines WebEx statistics, covering market performance, user acquisition, financial matrices, and strategic initiatives.

Editor’s Choice

Webex statistics reveal that Webex Calling leads in customer experience, with 92% of users ready to purchase again, followed by Microsoft Teams with a 90% interest and RingEX with an 84% repurchase ratio, in providing satisfying services.
Webex Calling has the highest perceived value rating of 98%, followed by Microsoft Teams at 95%, Zoom Workplace at 91%, and RingEX with an 89% rating.
Webex Calling surpasses the traditional PBX in several metrics: employee and customer experience, staff rated it 4.5 compared to PBX Vendor #1 (2.8 and 2.5) and PBX Vendor #2 (3 and 1.8).
Webex statistics indicate that Webex Calling is also the richest provider of cloud calling, offering 8 billion calls monthly and negotiating with 39 million customers worldwide.
Cisco has already extended the domestic coverage of Webex Calling into 65+ countries, thereby providing the widest range of calling plans the world has to offer.
Webex also delivers secure and reliable business communication to enterprises like T-Mobile, Office Depot, Cigna Health, and CDK Global.
The USA is the largest contributor of Webex users with 11,117, followed by the UK (1,266), Germany (1,031), Canada (955), India (794), Australia (623), and France (454).
Tata Communications and Cisco partnered to bring forth India’s first cloud PSTN service, Webex Calling by Tata Communications, to enhance hybrid work solutions and collaboration features.
Webex Calling involves AI-powered innovations such as audio intelligence, which enable end-user experience in a seamless hybrid work environment and enhance business scalability without initial investment in hardware.

Webex Top Competitors Market Share

Technology	Domains	Market Share (Est.)
G Suite	4,854,044	86.63%
Microsoft Office 365	431,552	7.70%
Zoom	179,836	3.21%
TeamViewer	43,572	0.78%
GoToWebinar	21,841	0.39%
Prezi	8,751	0.16%
ConnectWise Control	7,419	0.13%

(Source: 6sense.com)

Tough competition is faced by Webex in the global collaboration and video conferencing industry.
Estimated market share data indicate that G Suite completely rules this industry, boasting an 86.63% share of about 4,854,044 domains. This means that almost all businesses use the productivity and communication tools provided by Google.
The second largest group member is Microsoft Office 365, accounting for 7.70% across 431,552 domains. This is reason enough to show Microsoft as a continuing important player in the enterprise collaboration market, having sound alternatives against Webex.
The most popular video annexation, Zoom, now covers this very small market with only 3.21%, with 179,836 domains. Although this is very small when compared to G Suite and Office 365, it has established its self-esteem and credibility, especially after the boost in remote work.
TeamViewer is a 0.78% sharing tool that supports remote access and support covering 43,572 domains.
GoToWebinar is an event hosting service for smaller online events and webinars; it takes 0.39% of the market with 21,841 domains.
Prezi is a presentation tool used predominantly for dynamic visual storytelling but is quite a bit smaller with 8,751 domains, occupying 0.16% of the market.
Finally, ConnectWise Control, a remote desktop support tool, accounts for 0.13% market share across 7,419 domains.
These numbers relate to how much Webex faces a very wide range of platforms, but the market is dominated mostly by G Suite and Microsoft Office 365, hence the importance of differentiation and innovation.

Webex Calling Statistics

(Source: webex.com)

The data presents a contrast analysis of user satisfaction over four major communication and collaboration platforms, which are Webex Calling, RingEX, Zoom Workplace, and Microsoft Teams.
It pinpoints important metrics such as customer satisfaction, perceived value, feature-set approval, alignment with marketing promises, and implementation experience.
Most of the ratings are to Webex Calling, as 92% of its users said they would repurchase it, slightly surpassing the ratings of Zoom Workplace and Microsoft Teams, who both rated “yes” at 90%, and very far behind RingEX with 84%.
In terms of rather good than inexpensive prices, Webex Calling attained the highest score at 98%, whereas Microsoft Teams reached 95%, followed by Zoom Workplace at 91% and RingEX at 89%. The users also expressed their high rate of satisfaction coming from these platforms in terms of features.
According to Webex statistics, 95% of users from Webex Calling are satisfied with the features in their product, 93% for Zoom Workplace, 90% for Microsoft Teams, and 89% for RingEx.
Similarly, the results were good for Webex Calling in achieving its sales and marketing promises.
Out of all users, 95% agreed that Webex Calling lived up to what it had promised, which is much higher compared to users for Microsoft Teams, who only rated it at 92%, and for both Zoom Workplace and RingEX, getting 87% of users who believed their claims.
Lastly, it describes the success rates in applying the program. Once again, Webex Calling leads with its 98% success in closing sales and marketing promises, above Microsoft Teams (92%) and Zoom Workplace (93%), while RingEX is at 86%.
Such Webex statistics would show strongly that Webex Calling has a robust market position, accentuating its strong customer confidence, optimum value, and reliability when compared to other competitors in the market.

Webex Calling Vs. PBX Vendors

(Source: webex.com)

Any business interested in modernising its communication solution must consider Webex Calling, which performs better than traditional PBX vendors in many ways.
Webex statistics show that take employee experience, for example; Webex Calling scored 4.5, whereas PBX Vendor #1 was at 2.8, while PBX Vendor #2 sat at 3. This indicates employee comfort and ease of use and collaboration on Webex Calling.
The same holds true for customer experience, where Webex Calling again received a 4.5 rating compared to PBX Vendor #1’s 2.5 and PBX Vendor #2’s 1.8. This means that, in reality, Webex Calling provides a more fluid, more satisfying user experience from start to finish.
Evaluate cost and complexity, and Webex Calling gets a score of 4, with PBX Vendor #1 and PBX Vendor #2 far behind at 2.4 and 2.9, respectively. This shows that Webex Calling makes things more cost-efficient and is less complex to manage in comparison to traditional PBX solutions.
Webex Calling scores highest at 4.5 when it comes to businesses thinking about migrating to the cloud. It is a score of 2.8 for PBX Vendor #1 and only 1.6 for PBX Vendor #2, indicating a more seamless transition to cloud communications in Webex Calling.
Finally, Webex Calling scores 4.6 for flexibility and extensibility, while PBX Vendor #1 stands at 2.9, and PBX Vendor #2 barely scores 1.5.
All these really mean that Webex Calling is much more adaptable and has greater integration capabilities, which improves its viability compared with traditional PBXs.

Webex Calling: The Future Of Cloud Communication

Webex by Cisco sets a remarkably high standard, presenting eight billion monthly calls. It is recognised as the largest cloud-based calling provider.
Webex statistics indicate that leading the industry with more than 39 million cloud-calling end-users, Webex Calling sustains options for T-Mobile, Office Depot, Cigna Health, and CDK Global in lieu of decent business communication technology.
It has, in essence, widened its domestic PSTN on-net coverage to include over 65 countries, including the United Kingdom, having the most extensive calling plans available.
Cloud Calling is part of the Webex Suite, which is essentially a unified hybrid workplace that provides solutions including Cloud Calling, Messaging, Meetings, Polling, and Events.
Amid compelling industries where communication deeply underpins the very essence of life, such as healthcare, the most useful aspect of the platform is reliability.
Furthermore, with such a cloud evolution, Cisco is also bringing in some really cool advancements, making PSTN solution customisation possible to be competitive with industry standards and also structured number provisioning using Control Hub automation regimens as well.
Another alignment with IntelePeer has worked well for Cisco to accelerate the ordering and provisioning cycle, addressing minutes versus days.
Webex statistics show that over the 20 consistent years in this business, partnering with more than 1,000 partners worldwide, thus driving the intermodal fold, Webex Calling goes with new customisation, and indifference raising their cross sizes as the most secure, the most extensive collaborative cloud-based solutions.

Webex Customers By Product & Services

Cisco WebEx Customers by Products and Services

(Reference: 6sense.com)

Webex statistics show that it is involved in various vocation spheres with different frequencies of consumer adoption. Asset Management has the highest frequency, at 392 customers, showing how much the industry cherishes Webex for collaboration and communication.
Academic Research comes as a close follower that adopts the same technology for many purposes as quickly as 364, i.e., knowledge sharing and development and offsite teamwork in academic and corporate research.
Managed Services, boasting a tally of 348 customers, further proves the sheer significance of virtual communication tools within the industry for IT support and service delivery.
Wealth Management pays a lot with 347 customers secured as an underlined market where Webex is helping financial advisors and investment firms better communicate with clients and colleagues.
Among all these, the consulting firms with 330 customers are the ones who appreciate Webex for meeting over conference calls, training sessions, and collaboration within the doescape.org fraudulent environment.
The insurance sector has 328 customers, and it mainly uses Webex to facilitate claims processing with prospects, policy discussions, and agent training.
Continuing Education can show the 317 customers the essentiality of the online learning platform requirements leading virtual classrooms, in which Webex facilitates professional development and the propagation of remote instruction. This good number of customer counts within industries implies Webex is answer-bound in industries requiring safe communication solutions and reliable efficiency.

Webex Custmors By Geography

Cisco WebEx Customers by Geography

(Reference: 6sense.com)

According to Webex statistics, WebEx also has a slight variation against countries due to the customer base, having 11,117 in the United States.
Since the vast and widespread use of Webex quickly took over in the United States, businesses, educational institutions, and government agencies rely on it seriously for its highly refined communication tools.
The UK crossed a strong following with 1,266 customers on board, establishing Webex further in the market share in Europe.
Germany has 1,031 customers who are strongly adopting the Webex solution for businesses and industries in Europe. Canada, with 955 customers, makes its increasing digital business gradations a clear buildup for the potential growth of Webex.
India was still new with 794 numbers, but with the growing facility for hybrid work solutions, it rapidly swirled towards the digital transformation in most industry realms. Australia holds 623 customers; France also has a number of loyal clientele-454.
The ratios are receptive that Webex is an important collaboration solution in both the developed and underdeveloped markets, supporting the very growth of increased connectivity and operational efficacy within the global context.

Webex Calling By Tata Communications

Tata Communications and Cisco have partnered to introduce Webex Calling by Tata Communications, a cloud PSTN service for enterprises in India, which is a first in the country.
The service integrates Cisco’s Webex Calling with Tata Communications’ GlobalRapide cloud voice platform.
Webex statistics state that Webex Calling, a cloud-based business phone system with over 14 million users worldwide, offers enterprise-grade calling and AI-driven collaboration tools.
The partnership aims to provide an uninterrupted hybrid work experience supported by advanced security, flexible migration options, and centralised administration capability.
This allows enterprises in India to scale their communication infrastructure without heavy upfront hardware investments, ensuring adherence to local regulatory standards.
Users will also gain access to core Webex Suite features: Meetings, Messaging, Webinars, and AI-powered applications such as audio intelligence.
The collaboration serves to enhance connectivity, collaboration, and business expansion opportunities in India for organisations to shape the future of work.

Conclusion

As per Webex statistics, Webex cemented the stature of the collaboration platform, bolstering partnerships and subscription offerings with competitive pricing and focusing on integrations and security. With rapid top-line growth in territories like India and glowing reviews from customers and the industry alike, the notion that Webex has been a transformational ally in hybrid work across the globe is undeniable.

As organisations increasingly counter-shift in places of work, Webex is probably going to thrive as a result of its focus on innovations and user-driven solutions.

Sources

Cisco

6Sense

Webex

Cisco

FAQ.

What is the Mystery that Makes Webex Calling Different from the Rest?

For Webex Calling, you have customer satisfaction with 92% of users willing to make a purchase again. It also has the highest perceived value of 98% and has outperformed the traditional PBX vendors with employee and customer experience ratings. Webex Calling is also the most widely adopted cloud calling provider, making about 8 billion calls per month.

How does WebEx compare to its major market competitors?

Major competitors include G Suite, which holds an exclusive 86.63% market share, and Microsoft Office 365 at 7.70%. Other competitors, like Zoom, cover a mere 3.21% of the market alongside competitors like TeamViewer and GoToWebinar.

Which industries and regions have the highest level of adoption of Webex?

WebEx is widely adopted in the Asset Management sector (392 clients), followed by Research (364) and Managed Services (348). By region, the United States leads with 11,117 customers, followed by the UK (1,266), Germany (1,031), Canada (955), and India (794).

What new features and extensions have been introduced for Webex in 2024?

Cisco has extended Webex Calling domestic coverage in 65+ countries, including the release of AI-driven capabilities such as audio intelligence. Also, in partnership with Tata Communications, cloud PSTN service in India was launched for better hybrid working solutions.

How does Webex Calling compare to traditional PBX vendors?

With significant differences in employee experience (4.5 against 2.8 and 3), customer experience (4.5 versus 2.5 and 1.8), cost efficiency (4 in contrast to 2.4 and 2.9), and ease of moving to the cloud (4.5 against 2.8 and 1.6), Webex Calling is a modern business solution of choice in contrast to traditional PBX vendors.

Barry Elad

Barry Elad is a tech enthusiast who loves diving deep into various technology topics. He gathers important statistics and facts to help others understand the tech world better. With a keen interest in software, Barry writes about its benefits and how it can improve our daily lives. In his spare time, he enjoys experimenting with healthy recipes, practicing yoga, meditating, or taking nature walks with his child. Barry’s goal is to make complex tech information easy and accessible for everyone.